Innovate or die is another adage that holds truer than ever before.įidelity International is an example of a successful digital transformation adopter and innovator. Today’s constantly evolving business environment totally reinforces the old adage that change is the only constant.Įven historically reluctant-to-change banks now realize they need to innovate, adopting digital transformation to acquire and retain customers. These efforts must be carried out with continuous improvement in mind. So the business and digital transformation playbook has to be updated. Salesforce recently released the State of the Connected Customer report, with 75 percent of customers saying they expect companies to use new technologies to create better experiences. Business Process Modeling: The First Step to Giving Customers What They Expect This post outlines how business architecture and process modeling come together to facilitate efficient and successful digital transformation efforts. At a fundamental level, digital transformation is about further synthesizing an organization’s operations and technology, so involving business architecture and process modeling is a best practice organizations cannot ignore.
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